Privacy Policy

Last updated:

Introduction

Creativesafedesi respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our online music tutoring services.

Information We Collect

Personal Information

We collect information that you provide directly to us when you register for music tutoring services, schedule lessons, or communicate with us. This may include:

Name and contact information (email address, phone number, mailing address)
Payment information (credit card details, billing address) processed through secure third-party payment processors
Account credentials and preferences regarding music instruction
Communication records and correspondence with our instructors and support team

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

IP address and location data
Browser type and version
Device information and operating system
Pages visited, time spent on pages, and navigation patterns
Cookies and similar tracking technologies (see our Cookies Policy for more details)

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our music tutoring services
To process payments and manage your account
To communicate with you about your lessons, account updates, and service-related information
To send you technical notices, support messages, and administrative communications
To respond to your inquiries, comments, and requests
To personalize your learning experience and recommend relevant music instruction content
To analyze usage patterns and improve our website functionality and user experience
To detect, prevent, and address technical issues, fraud, or security concerns
To comply with legal obligations and enforce our terms of service

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted service providers who assist us in operating our platform and conducting our business, including:

Payment processors for transaction processing
Cloud hosting and data storage providers
Email and communication service providers
Analytics and website performance monitoring services

These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

Comply with legal obligations
Protect our rights, property, or safety
Protect the rights, property, or safety of our users or others
Prevent or investigate fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Right to Access: Request a copy of the personal information we hold about you
Right to Rectification: Request correction of inaccurate or incomplete information
Right to Erasure: Request deletion of your personal information under certain circumstances
Right to Restrict Processing: Request limitation of how we process your information
Right to Data Portability: Request transfer of your data to another service provider
Right to Object: Object to processing of your information for certain purposes
Right to Withdraw Consent: Withdraw consent where processing is based on consent
Opt-Out Rights: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Retention of Data

We retain your personal information for as long as necessary to provide our music tutoring services and fulfill the purposes outlined in this privacy policy. The retention period depends on:

The nature of the information and the purpose for which it was collected
Legal and regulatory requirements that may require us to retain certain information
Our legitimate business interests, such as resolving disputes and enforcing agreements

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your information receives an adequate level of protection in accordance with this privacy policy.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at chat@creativesafedesi.world or visit our contact page.